In an ongoing effort to protect and maintain the health of our residents and Team Members, we have made operational plans to open normal business functions in a limited capacity.
We are now offering multiple tour options to fit any comfort level. Choose from in-person tours, guided virtual tours, and self-guided virtual tours. For your safety, after each in-person tour our team will clean and disinfect the model apartment home. This includes but is not limited to doorknobs, countertops, cabinet handles, and appliance handles. Tours are limited to four people at a time to ensure social distancing can be met.
Residents may come to the office for any needs including but not limited to submit maintenance requests, pay rent, or other general support. Prior appointments are not required but encouraged to help limit the number of individuals in the office at one time. No more than 20 people may be present in the office or clubhouse at a time.
All emergency maintenance requests will continue to be serviced at this time. Routine work orders will be done as our PPE stock allows but we will make every effort to complete these work orders while maintaining your safety and the safety of our team members. If you’d like to submit a work order we suggest doing so via your resident portal or over the phone to avoid unnecessary contact with others.
Amenities will open as local restrictions and guidance allow. As local ordinances change we'll begin to re-open amenities such as pools and gyms but on a limited basis. We ask residents using these amenities (when ordinances allow them to open) to maintain social distancing, wear masks when possible, and note that capacity will be limited.
These decisions are based on direction from the World Health Organization and the Centers for Disease Control (CDC) that the single best method to slow the pace of infection is for people to have less direct or close contact with other people, along with the enhanced cleaning protocols, which we have already implemented.
We ask that you help us be stewards of our community and limit the spread of germs and disease by using alternative methods to communicate with us for the interim, in lieu of an in-person visit. This includes contacting us by phone, email or through the resident portal during regular office hours. The resident portal, if you aren’t yet familiar, offers a variety of features, including online rent payment. If you’ve not previously engaged with our portal or signed up for online payments, you’ll receive an automated email soon with instructions for doing so.
We know our residents depend on us to provide the comforts of home, particularly during uncertain times and will continue to operate with that at the forefront of our minds. Our focus during this challenging time is to ensure you feel supported, and that you understand these shifts are out of an abundance of caution for your own health and safety, as well as that of our Team Members.
Above all, thank you for your understanding and patience.